FAQ

Frequently Asked Questions

Where are you located?

86 Portland St Dartmouth Nova Scotia Canada.

What forms of payment do you accept?

We accept PayPal, credit card, cash and EMT.

How do I know my size?

We have individual size charts listed on each product page and highly recommend using these. You can watch our video on how to take your own measurements here. 

I need sizing help what should I do?

Please send us a message! We would be more than happy to guide you to the right size. Or email us at vivaciousvixenapparel@gmail.com

Why is my tracking not working?

Shopify automatically sends out a tracking notification when a package is marked as shipped even when there is not tracking. Some packages do not qualify for tracking please see our shipping policy for more info.

How long do you hold items?

We do holds for 24 hours without payment. Items that have been purchased online or items being altered have 14 days hold time. Items must be picked up within 14 days or we consider these items to be abandoned. No refunds will be given.

Do you do custom orders?

I accept a very limited number of custom orders.  All orders must fit within our size chart and be an item previously made by myself. Please do not send me a photo and ask me to make someone else’s design. If you do not fit in the size chart there will be an additional pattern making fee if we chose to accept the project. I reserve the right to say no to custom orders for any reason.  We do not make children’s clothing. Bridesmaids must contact 6 months prior to the wedding. Custom orders are only available to local customers and a non refundable deposit is required.

Who made your banner image?

A few of them were made by lovely Jeff Babineau from Babineau Photography and Randal Tomada!