Returns Policy

Special Update

Due to the current global crisis there will be temporary changes to our return policy. If you receive something and need to exchange we do ask that you contact us as soon as possible (contact must be made within 14 days of you receiving the item) so we can arrange a return method. We are here to help with fit advice and if you need we are more than happy to arrange a video chat to help you measure yourself. If you are not a local customer and need to mail the item back to us we ask that you do please contact us prior to shipping (we need to ensure it will be possible for us to accept a delivery). All exchanges and returns will follow the same guidelines as listed below and must be unworn, with tags attached. As always, sale items will continue to be final sale.  As usual we do not issue refunds, returns are for exchange or store credit only.

Please ensure you contact us within 14 days, this will be the only way to ensure your return is processed.

If you have any questions at all please do not hesitate to contact us at vivaciousvixenapparel@gmail.com.

IN STORE

All sale items are final sale. Intimate items such as underwear, swimwear, earrings and cosmetics are final sale. Others within 14 days can be exchanged or store credit is given. Items must be in original condition with tags and receipt. No refunds are issued. Custom items are ALWAYS FINAL SALE. Not clear on something? Please contact us at vivaciousvixenapparel@gmail.com

ONLINE

We offer exchange or store credit only. All sale items and custom items are final sale. Intimate items such as underwear, swimwear, earrings and cosmetics are final sale. Customer is required to pay for shipping both ways on exchanges. Please be aware of sizing of online purchases and contact us if you need any assistance. Exchanges must take place no later than 2 weeks after your package has arrived. We do not accept returns. We do not refund shipping charges. We accept 1 exchange per original transaction, meaning, you can not exchange for an item because you chose the wrong size, and then exchange your exchanged item because you again chose the wrong size. We seriously stress the importance of asking for assistance with sizing when needed, our sales assistants can flat measure garments, tell you about the fabric and the stretch, the length of the hem and many other things that could affect the fit, so please don’t hesitate to contact us at vivaciousvixenapparel@gmail.com. When purchasing items with code “PICKUP” items must be picked up within 14 days or we consider these items to be abandoned. No refunds will be given. This also applies for items that have been altered, you have 14 days to pick up these items.